Despatch & Shipping Delays

Over the last three weeks, Australia Post and many interstate transport companies have experienced a significant increase in demand as we all have increased our online buying. Parcel volumes for August are up approximately 150% year-on-year.

This increase in online buying volume is also impacting our stock on hand and despatch times. We are working through this change and processing orders asap. 

We suggest you order a head so these delays wont effect your best friends and so they are not left short of their supplies.

I'm sure you can appreciate all businesses cannot compromise the safety of staff and we appreciate your ongoing support as we work through this together.

Kind Regards

Online Pet Cart

Australia Post/Couriers & Covid-19 Delivery changes

The COVID-19 (coronavirus) is having a significant impact on the lives of all Australians. Australia Post and all our other couriers will continue to deliver our parcels, whilst protecting the health and safety of our staff and customers in relation to the spread of COVID-19 (coronavirus). 

Protecting people, customers and community 

To minimise the risk of contracting or spreading coronavirus, all parcels – be it at a post office, Couriers Warehouse or at a residence – will no longer require a signature for delivery or collection. 

In all cases, whether a AU Post driver or our choosen courier delivers to the door or a customer goes in to their local Post Office/warehouse to collect a parcel, an Australia Post/Courier staff member will ask and record the customer’s name and sign on their behalf. 

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. 

This is in addition to measures already introduced to protect our people, including asking customers to not visit our post offices/warehouses if they are showing symptoms, and for all other customers to keep a distance of at least 1.5 metres from people, and continue to practice good hygiene.

We will continue to update our site as the situation evolves.

Regards

Online Pet Cart

We are currently experiencing difficulties with our TELSTRA ISDN Phone lines.

PLEASE EMAIL US WITH YOUR QUERY OR SEND US YOUR NAME, NUMBER AND WE'LL CALL YOU BACK.

Clearance Items

Check out our Clearance Category for stock that we have excess quantities of, be short dated/expired or have some minor damage on the packaging.

In this area only items will be as discribed and non refundable.

Like us on Facebook for updates as some items sell out quite fast especially health products.

Delivery Times for Christmas and New Years 2014

We will be continuing to despatch over the holiday period as much as possible however there are a few dates to consider that we are closed which will impact our standard despatch and delivery times.

So please remember to allow a little extra time than normal for your order to arrive due to all public holidays and weekends.

We will continue to take your orders over the Christmas and New Year period via our website. However, if you order on a public holiday it will be processed on the next available business day.

Days that Australia Post has no parcel services and/or Online Pet Cart's office is closed:

•     Wednesday 24th December - Closed
  
•     Thursday 25th December - Closed
  
•     Friday 26th December - Closed
  
•     Monday 29th December - Despatching As Much As Possible
  
•     Tuesday 30th December - Despatching As Much As Possible
•     Wednesday 31st December - Closed
•     Thursday 1st January - Closed
•     Friday 2nd January - Closed
  

As normal no orders are despatched on weekends.

Please feel free to email any enquiries you may have to info@onlinepetcart.com.au or use our "Contact Us" Form here and we will attend to your needs as soon as possible.

We would like to wish everyone, including our furry, finned and feathered friends a Very Merry Christmas and a Very Happy & Safe New Year.

Online Pet Cart would like to thank all of our customers for their support during 2014 and look forward to supplying all your pet needs in 2015.

Delivery Times for Christmas and New Years 2013

Christmas is fast approaching and you don’t want to run out of your pets needs over the Christmas and New Year Period.

We will be continuing to despatch over the holiday period as much as possible however there are a few dates to consider that we are closed which will impact our standard despatch and delivery times.

So please remember to allow a little extra time than normal for your order to arrive due to all public holidays and weekends.

We will continue to take your orders over the Christmas and New Year period via our website. However, if you order on a public holiday it will be processed on the next available business day.

Days that Australia Post has no parcel services and/or Online Pet Cart's office is closed:

•     Tuesday 24th December (OPC Only)
  
•     Wednesday 25th December
•     Thursday 26th December
•     Friday 27th December
  
•     Tuesday 31st December (OPC Only)
  
•     Wednesday 1st January

As normal no orders are despatched on weekends.

Please feel free to email any enquiries you may have to info@onlinepetcart.com.au or use our "Contact Us" Form here and we will attend to your needs as soon as possible.

We would like to wish everyone, including our furry, finned and feathered friends a Very Merry Christmas and a Very Happy & Safe New Year.

Online Pet Cart would like to thank all of our customers for their support during 2013 and look forward to supplying all your pet needs in 2014.

New Product Arrivals - Dedicated Tab

For your convenience and/or for those who like to keep up to date on the newest products on our site we now have a “New Arrivals” tab. All items will remain here for a 60 day period after which they will then remain listed in their relevant category only.

Please feel free to let us know if you are seeking a specific pet product that is not listed on our site by dropping us an email via our Contact Us Form or by calling us on 07 3801 1266.  We will then try our best to supply and list the item as quickly as possible.

Clearance Category

Check out our category for our stock that we have excess quantities of, short dated/expired or have some minor damage on the packaging.

In this area only items will be as discribed and non refundable.

Like us on Facebook for updates as some items sell out quite fast especially health products.

Back To Business After Australia Day 2013 Flood Impact

Once again we have made it through another flood in Queensland. With only a minor impact on some of our orders and their despatch times due to road closures and our stock not coming in as scheduled. Back orders will be cleared in the next 24-48hours.

Australia Post's mail services have resumed and most post offices are operating as normal though the Bundaberg North Post Office remains closed due to flood damage.

We would like to thank all of our customers for their patience if your order was delayed outside of our standard processing times.

Flooding in Queensland and New South Wales

30 January 2013